Returns & Exchanges
At Natural Factors, we want you to be completely satisfied with your sustainable fashion choices. If your purchase isn't a perfect fit, we offer a hassle-free 30-day return policy for all unworn items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or save it to your mobile device.
Pack Your Items
Securely place the unworn clothing with original tags attached into the shipping mailer and affix the prepaid label to the outside.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing